I would like to draw your attention towards an incident happened with me due to your non-control on your employee freedom of using customer data, As easily any of Tata sky employee can use customer information for his personal exasperation.
Such incidents already happened before as well in some known companies still a good brand like Tata Sky is still not taking any preventive steps against such incident then this is an alarming time and possible threat to the customer.
Tata Sky Employee Name:- Mr. Aryan Verma
His Personal Number from which he called me -- +91 8851066530
Number of Calls done by him--09
An incident in brief:-
On dated 02/04/19, at 15.39 pm I called up to Tatasky customer care and Mr. Aryan was my customer care executive during this call,
I wanted to know about my new plan and the procedure to change the existing plan and during the call, I came to know that my existing plan has been Auto updated and upgraded to Rs 504 Per Month, although it was previously between 300-350 per month.due to that I had some heated discussion with Mr. Aryan and during call and it was recorded Mr. Aryan did not say anything, BUT just after finished that call Mr. Aryan called me up from his personal number and started abusing languages badly the same I also used. That is completely fine
MY CONCERN: Here I am not bothered with abusing language although it also should not happen especially when we are talking in some branded company with proper SOP's they follow as I believe,
Here is a matter of using customer information without his consent and using it illegally because of own irritancy.
This is a prospective threat for my family as due to his own exasperation might he can use my address as well,I am personally not sure whether
Tata sky HR team does verification of his employees background or not but such acts are un-tolerable at my end.
For this concern, I have to file an advance complaint against him in Local Police station to take a precautionary step
Need you to share his detailed information with me so can mention in the Complaint.
Unbelievable Pricing BY TATA SKY Compelled me to disconnect my second TV. Immediately After TRAI REGULATIONS Tata SKY Started to charge more than RS.700 for my SECOND TV Which Was EXORBITANT. I immediately Disconnected it. Earlier SECOND TV Costed me RS.250/ AND how can they just increase cost like this. I feel all Customers Should Fight back and bring old system which was going on Smoothly. Now if I have Channels according to first TV